top of page

Privacy Policy of Sweet Chalets

At Sweet Chalets, we are deeply committed to respecting the privacy of our clients and users. This Privacy Policy outlines how we collect, use, and share your personal information and explains your rights regarding privacy.

This Policy applies to all users of our services, including unregistered visitors and customers booking our chalets (collectively referred to as "you" or "your"), as well as to all services provided by Sweet Chalets ("Services").

  1. Please Read Carefully

Before using our Services, please read this Policy carefully to understand our practices regarding your personal information. If you have any questions or concerns, contact us at: info@sweetchalets.com.

  1. Personal Information We Collect

We collect personal information in the following cases:

2.1 Information You Provide:

  • Contact Details: Name, email address, phone number.

  • Booking Information: Stay dates, preferences, number of guests.

  • Payment Data: Credit card details or other payment methods used to book a chalet.

  • Communication: Any content sent via our contact forms or by email.

2.2 Information Collected Automatically:

  • Technical Data: IP address, browser type, device used, pages visited.

  • Usage Data: Activities performed on our website (e.g., viewing listings).

2.3 Information From Third-Party Sources:

  • Data from External Platforms: Such as Airbnb or VRBO if you book our chalets through these services.

  1. How We Use Your Personal Information

We use your personal information to:

  • Manage your bookings and provide our services.

  • Personalize your customer experience, including considering your preferences.

  • Communicate with you to confirm bookings, send reminders, or share promotions.

  • Improve our services through internal analytics.

  • Fulfill our legal obligations, such as billing and complying with applicable tax laws.

  1. Sharing Your Information

Your information may be shared with:

  • Third-Party Service Providers: For example, to process payments, host our website, or send communications.

  • Legal Authorities: When required to comply with a legal obligation or to protect our rights.

  • Booking Platforms: When you use services like Airbnb to book our chalets.

We never sell your personal information to third parties.

  1. Data Storage and Security

Your personal information is stored on secure servers located in Canada or abroad through services that meet security standards.

  1. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Object to the use of your data for marketing purposes.

To exercise these rights, contact us at info@sweetchalets.com.

  1. Cookies and Similar Technologies

We use cookies to enhance your user experience and analyze our performance. You can adjust your browser settings to limit or disable cookies.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website.

For any questions or concerns regarding this Privacy Policy, please contact us at info@sweetchalets.com.

bottom of page